Ordering
Sales taxWe do not collect sales tax on items purchased at tropicalshade.net, except for deliveries within California charged a 7.25% state sales tax which is calculated during checkout.
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Payment
For your convenience, when you pay by Visa or Mastercard your order will
be processed immediately for shipping within the normal lead times stated.
If you wish to pay by personal check please call our Sales Staff at (858)
272-1598 for assistance. Orders placed by personal check will be processed
after the check has cleared through your bank and Bank of America.
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Our Charge
Policy
Because the majority of our products are special order, your credit card
will be charged at the time that you place your order. If you have any
questions or concerns regarding this policy, please call us at (858) 272-1598.
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Pricing &
Availability
Tropicalshade.net makes every effort to get your order to you as soon
as possible. In-stock items are generally shipped within 24 to 72 hours.
If there is a problem with your order you will receive an email stating
more details. Most items are shipped Federal Express and generally take
from 2 to 7 days to arrive, depending upon your location. Most products
are in stock and ready to ship. Palapa and Tiki Hut kits are special order
and may take up to 2 weeks to process for shipping.
We do stock the 6 ½', 8-Ft and 9-Ft diameter palapa umbrella kits
and these sizes usually ship out within 24 to 72 hours.
Due to events beyond our control as well as glitches in the "web
world" pricing and availability is subject to change without notice.
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Determining
Lead Times
At Tropicalshade.net, we understand that you want the right products,
at the right price, at the right time. Therefore, we have included the
ability to request the lead-time of any product featured on our web site.
Simply click the "inquire about product lead time" link on
any product page. A window will pop up, with a form to be filled in. Select
the items you are interested in; complete the additional information and
hit "send". We will respond to your lead-time as soon as possible.
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Product Price,
Description and Color Accuracy
While we take measures to ensure that our web site reflects accurate product
information and pricing, sometimes an error can appear on the site. We
are not responsible for misrepresentations or errors found on the site.
Slight variance in wood hue, thatch and other related products is common.
These materials are not manmade and their variances add to the desired
effect - a beautiful, authentic thatched structure and naturally tropical
appearance. Throughout the lifespan of woven thatch, is a gradual change
in color, beginning with a greenish/golden hue then to gold and finally
to a subtle brown. Palm thatch is from Mexico and reed thatch is made
in Africa.
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Guarantees
Where applicable products are covered by the manufacturer's warranty.
Regarding palapas, we cannot extend a guarantee to kits due to the fact
that we have no control over the ground conditions, climatic changes,
nor the abilities of the person who is building the palapa. Our experience
in California coastal as well as desert areas, is that properly assembled,
the wooden frames last for many years. Our experience in the West Coast,
indicates that the general life span of the woven palm thatch is from
3 to 5 years and Fiji thatch generally lasts from 8 to 12 years or more.
Palapa structural workmanship is guaranteed for 3 years if the palapa
has been installed by our company; likewise Fiji thatch is guaranteed
for 3 years and Traditional woven palm thatch for 1 year. If needed, repairs
or a new layer of thatch is dependent upon Tropical Shade's discretion.
Self installed products cannot carry our guarantees as there are too many
uncontrollable factors that could affect the thatch in any given location
(ie - method of installation, proper support to thatch, leaves falling
on thatch, weather conditions, etc., etc.). We do, however, offer only
the best products available and having been in business since 1986 has
given us experience and the business wisdom to understand our customer
needs.
Most of our products are handmade, with an intended tropical or rustic
appearance, they are nearly, but not exactly alike. Products, such as
bamboo, matting, thatch, bar stools, tabletops, tikis, fishnets and some
others, are not guaranteed. We do, however, take care to only carry a
quality product line and we maintain strict quality control on all products.
As we have no control over independent shipper schedules and occasional
delays, we cannot guarantee an arrival date for your order.
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Order Status
To check the status of your order, please click on the "Order Status"
link on any page and enter the requested information. If you have other
questions regarding your order you can call us at (858) 272-1598 or email
us at sandiego@tropicalshade.net.
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Tracking an
Order
You will receive an email notification with shipper and tracking information
once your order is shipped. To check the status of your order, please
click on the Order Status link on any page and enter the requested information.
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Change or
Cancel an Order
If your order has not been shipped yet, you may change or cancel your
order at anytime. Once it has been shipped, you will be subject to our
restocking fee and any shipping charges for any items that are not defective
or damaged during shipping. Special or custom orders may only be cancelled
within the first 24 hours of placing the order. No returns or exchanges
are allowed on special or custom orders beyond the first 24 hours of placing
your order.
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Redeeming
a Promotion
Promotional rate discounts will be deducted from the total shown on the
shopping cart checkout screen (If you do not see this deduction on your
computer screen, but the savings will automatically be applied when we
process your order).
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